Infintec’s Google Workspace and AppSheet solution revolutionized our business. We now have real-time visibility, streamlined workflows, and improved client communication. Infintec’s expertise made the transition seamless, allowing us to focus on delivering exceptional service.
Dieter Oosthuizen, Owner, Finair
About Finair
Finair, a leading Western Cape air conditioning provider, keeps residential, commercial, and industrial spaces comfortable year-round. Their teams pride themselves on providing quality products, professional work and timely service, setting them apart from the competition.
Infintec’s role
Infintec spearheaded Finair’s digital transformation by crafting a bespoke AppSheet application. Leveraging Google Workspace, Infintec engineered a solution allowing real-time tracking, automated notifications, and seamless workflow management.
The challenge
Finair grappled with outdated paper-based job cards, impeding project tracking, invoicing, and material control. Inefficient team allocation, lacking integration with location and project size, led to delays. Manual processes hindered client satisfaction, productivity, and accurate data for quotes and billing, posing significant operational challenges.
The solution
Infintec built a custom AppSheet app. It assigns projects to teams based on location and project duration. The app streamlines data collection by allowing technicians to capture start/end times, work details, materials used, and client sign-offs with in-app pictures. Other built-in functions include real-time team tracking, automated notifications to stakeholders and service reminders to clients.
The result
Team workflows saw a significant boost with automated job cards, real-time tracking, and location-based project allocation. This improved internal efficiency and enhanced client satisfaction. Faster invoicing, in-app client sign-offs, and automatic service reminders ensured a smoother customer experience. In-app material tracking minimized discrepancies and streamlined inventory management.